Need help with Hairly? Send us an email with a clear description of the issue. Please avoid sending sensitive client details unless they are necessary for solving the problem.
1. How to get help
The fastest way to get support is by email. Describe what happened, which device you used, and the steps that led to the issue.
2. Support contact
Email: [email protected]
3. What to include in your request
- your device, such as iPhone, iPad, or Mac,
- your iOS, iPadOS, or macOS version,
- the Hairly app version,
- a short description of the issue,
- steps to reproduce the issue,
- a screenshot if useful, without sensitive client data.
4. Common support topics
- clients and client cards,
- calendar and appointments,
- price list, products, and materials,
- service history,
- before, after, and detail photos,
- payments, receipts, and printing,
- iCloud synchronization between devices.
5. iCloud synchronization
Synchronization depends on Apple ID sign-in, iCloud availability, internet access, and Apple service availability.
If data does not appear immediately, try opening Hairly on both devices, check the connection, and allow some time. Synchronization is not guaranteed to be instant.
6. Photos and permissions
Hairly needs camera permission to take hair photos. You can change permissions in device settings. Selecting photos from the library uses Apple’s system interface.
7. Subscription and payments
Hairly subscription is planned through the Apple App Store. It is managed through the user’s Apple ID. Cancelling or changing a subscription is done in Apple ID subscription settings, not through Hairly support.
Hairly does not store the user’s payment card for subscriptions. Subscription payments are processed by Apple.
8. Deleting data
You can delete data directly in the app. If iCloud synchronization is used, deletion may also affect other devices signed in to the same Apple ID.