Help with JAMAsoft Saldo
Saldo support
We help with invoices, synchronization, PDFs, QR payments, backups and email.
What to include in your message
This information helps us reproduce the issue quickly without unnecessary sharing of sensitive data.
Frequently asked questions
Basic checks for the features you use most often when invoicing.
Data is not syncing through iCloud
Check that your devices are signed in to the correct Apple account, have internet access and can use iCloud. Changes may appear after a short delay. Do not delete the app or iCloud zone until you have a safe backup.
ARES cannot find a company by its ID
Check the eight-digit Czech company ID and your internet connection. ARES is an external public service and may be temporarily unavailable. You can always enter company details manually.
VAT status was not set automatically
Saldo checks VAT IDs in the VAT register. The ID must start with CZ followed by 8–10 digits. The register may be temporarily unavailable and has a daily maintenance window shortly after midnight. If the company has no VAT ID or is not listed, Saldo sets it as a non-VAT payer. You can always change the “VAT payer” switch manually; your choice will be preserved.
The PDF does not show a payment QR code
The supplier needs a valid bank account or IBAN, the document must use bank transfer, and a positive amount must remain due. After editing the invoice, reopen or print the PDF.
The invoice email does not open
Saldo uses the system email composer and does not send messages through its own SMTP service. An email client must be available on the device. Otherwise, iPhone or iPad offers system sharing.
How .jsal backups work
A backup contains the data of one company, including settings, contacts, the price list, documents, payments and relationships. On Mac, choose a location in Finder; on iPhone or iPad, use sharing and the Files app. Saldo can open the backup on Mac, iPhone, iPad, Android and Windows. Treat the file as a sensitive document.
How to safely remove a company
In company management, select the specific company ID. Before deleting it, Saldo offers a backup again and requires an exact confirmation phrase. The operation affects only the selected company, not other company IDs.
What to include in your message
This information helps us reproduce the issue quickly without unnecessary sharing of sensitive data.
Frequently asked questions
Basic checks for the features you use most often when invoicing.
How to connect Android with iPhone or Mac
On the welcome screen or in Settings, choose “Sign in to iCloud” and use the same Apple account as on your iPhone or Mac. Apple displays the sign-in page; the app cannot see your password or verification code. Synchronization is optional, and Saldo works independently without it.
Data is not syncing through iCloud
Check your internet connection and the iCloud sign-in status in Settings. If it has expired, sign in again. Changes may appear after a short delay. Do not uninstall the app until you have a safe backup.
ARES cannot find a company by its ID
Check the eight-digit Czech company ID and your internet connection. ARES is an external public service and may be temporarily unavailable. You can always enter company details manually.
VAT status was not set automatically
Saldo checks VAT IDs in the VAT register. The ID must start with CZ followed by 8–10 digits. The register may be temporarily unavailable and has a daily maintenance window shortly after midnight. If the company has no VAT ID or is not listed, Saldo sets it as a non-VAT payer. You can always change the “VAT payer” switch manually; your choice will be preserved.
The PDF does not show a payment QR code
The supplier needs a valid bank account or IBAN, the document must use bank transfer, and a positive amount must remain due. After editing the invoice, reopen or print the PDF.
The invoice email does not open
Saldo passes the PDF and text to your email app and does not send messages through its own SMTP service. An email app, such as Gmail, must be installed on your phone. Otherwise, Android offers file sharing.
Payment due reminders are not appearing
Enable notifications in system settings: Settings → Apps → JAMAsoft Saldo → Notifications. Some phones also restrict background apps in battery settings.
How .jsal backups work
A backup contains the data of one company, including settings, contacts, the price list, documents, payments and relationships. In Settings, choose Backups and select a location through the system file picker, such as Downloads or Google Drive. Restore a backup in the same way; you can also open backups from iPhone, Mac or Windows. Treat the file as a sensitive document.
Installing from jamasoft.cz and Play Protect warnings
We recommend installing Saldo from Google Play, where it updates automatically. The installer from jamasoft.cz is signed with the same key as the Google Play version, so either version can update the other. For a file downloaded from the website, Android may show a Play Protect warning about an unknown app; you can confirm installation by choosing “Install anyway”.
How to safely remove a company
In company management, select the specific company ID. Before deleting it, Saldo offers a backup again and requires an exact confirmation phrase. The operation affects only the selected company, not other company IDs.
Support without unnecessary data sharing
In most cases, a description of the steps and an anonymized screenshot are enough. Only send a full invoice, database or backup if you have agreed to do so with support beforehand.
- Hide personal and banking details.
- Do not send your Apple, Google or email account password.
- Create an up-to-date backup before repairing data.
Still need an answer?
Email [email protected]. For a security issue, use “Bezpečnost Saldo” (Saldo Security) in the subject line.